Refund policy

Return & Refund Policy

Last updated: May 26, 2026

Welcome to  Elevate Home Co.

We want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.

Certain items may not be eligible for returns, including:

  • Digital products or downloadable items
  • Gift cards
  • Personalized/custom-made items
  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refund processing times may vary depending on your bank or card provider.
  • Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will work quickly to replace the item or issue a refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged
  • The wrong item was sent
  • The item arrived defective

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders may not be canceled once they are placed.

Because orders are processed immediately, all sales are considered final after checkout. Exceptions may only be made if:

  • The item arrives damaged
  • The item arrives defective
  • The wrong item was sent
  • The package is lost in transit

If you experience any of these issues, please contact us within 7 days of delivery with your order number and photos if applicable.

Contact Us


If you have questions about this Return & Refund Policy, contact us at:


Email: elevatehomco1@gmail.com